Travel regulations

General terms and conditions 

Privacy Policy

Risskov collects data in the form of cookies and personal data in accordance with applicable laws and regulations. Data is collected for various purposes, including the purpose of booking and providing of purchased travel and additional products, customer records, billing, collection, marketing, statistics, etc. A detailed explanation of Risskov’s Privacy Policy can be found on www.risskov.com/pages/personal-data. By booking travel and other services, you accept Risskov’s Privacy Policy.

Booking

Booking can be done by phone or online ordering. The handling fee is EUR 13 for telephone booking and EUR 10 for online booking. If the travel documents are to be sent by post, there is an additional shipping fee of EUR 3. By booking you agree to our General Terms and Conditions, Privacy Policy and that the hotel description on our website has been read. Any discount code must be provided when booking.

Special requests

Special requests for bookings (e.g., allergies, vegetarian menu, walking difficulties, view, etc.) will be accommodated to the extent that hotels allow.
However, Risskov cannot guarantee that special requests can be met, nor can it be held responsible for failure to meet them. Risskov recommends that you contact the hotel directly with any special requests after final confirmation of the booking or on arrival.
Risskov is not responsible for special agreements made directly with hotels and other partners.

Invoicing and customer obligations

The invoice will be sent together with the other travel documents once the stay has been definitively confirmed. The invoice will indicate all services included in the booked travel, including number of participants, number of rooms, type of room, meals and duration. This information is confirmed by the hotel prior to arrival. Other services must be paid directly to the hotel, e.g., environmental tax, tourist tax and parking fee. These other costs are always indicated in the hotel description on risskov-bilferie.dk. Several hotels ask for a deposit or credit card details on arrival to settle any additional charges during your stay. Additional arrangements and their price are indicated on the invoice from Risskov, but are settled directly at the hotel.
Customer obligations: please check all information is correct before paying for the booking and note the payment date. By paying, you accept all conditions applicable to the confirmed booking, as well as general terms and conditions, our privacy policy, the hotel description and special note on our website.

Hotel Voucher

The Hotel Voucher will be sent as part of the travel documents when the booking is finally confirmed. This Voucher must be printed and handed in at reception upon arrival. If the Voucher is not brought, the hotel may refuse the arrival. The Voucher indicates the address of the hotel, the telephone number and the content of the stay.

Children's discounts

Children's discounts only apply after 2 full paying adults in a double room. The age of the child on the arrival date must be entered. If the age of the child is entered incorrectly, the hotel has the right to charge any price difference.

Travel Cancellation Protection

We recommend that you purchase Travel Cancellation Protection, which entitles you to a refund of the travel cost (excluding admin fee and Travel Cancellation Protection cost). Travel Cancellation Protection covers cancellation in the event of sudden illness, death (including death of immediate family) or incidents such as burglary or fire at the traveller's home. Travel cancellation protection covers until departure from home. Cancellations must be made immediately to Risskov and proper documentation (e.g., medical certificate, police report, etc.) must be sent in all cases, stating the booking number and account details for refund. Any costs incurred in obtaining documentation shall be at your own expense. The amount shall be paid after deduction of the admin fee and the cost of the travel cancellation protection. The travel cancellation protection must be purchased at the time of booking the travel or at the latest, before booking is paid. The price of a travel cancellation protection is 6% of the travel cost. In the event of the death or sudden illness of a traveller, the immediate family and up to 4 other travellers with travel cancellation protection may cancel their stay. Immediate family means spouse or partner, children, stepchildren, foster children, grandchildren, children-in-law, parents, stepparents, foster parents, parents-in-law, siblings, stepsiblings, foster siblings, grandparents, sisters-in-law or brothers-in-law.
Travel cancellation protection does not cover early return during the holiday due to illness.

Payment

The booking is binding when the invoice from Risskov is received.
Please check all information before payment and note the payment date. By paying, you accept all conditions applicable to the confirmed booking. The payment deadline will be stated on the invoice. Payment must be made online on our website with Visa or Mastercard. A receipt will be sent once the payment has been processed. For stays exceeding EUR 1,000, a payment plan is offered with a deposit of 20% 5 working days after receipt of invoice and the balance no later than 45 days before arrival. If a deposit is required, please state this when booking.

Arrival and departure

Check-in and check-out times can be found under the booked hotel on the website. Arrival at the destination later than 18:00, is arranged directly with the hotel the day before arrival. Telephone number can be found on the hotel voucher sent.

Change and Cancellation

Change/cancellation of date, hotel, number of participants, room category, name etc. or cancellation of the entire booking can be done up to 8 days before arrival for a fee and provided that Risskov and the hotel confirm that such a change is possible.
The fee is calculated as follows:

Days to arrival Fee
+ 30 days 10% of the difference, however min EUR 20
14 – 29 30% of the difference, however a minimum of EUR 20
8 – 13 40% of the difference amount, however minimum EUR 20
0 - 7 100% of the difference amount
Difference amount = total old travel cost minus total new travel cost.

If the entire stay is cancelled, a new travel cost is calculated as 0,-
Admin fee and trip cancellation protection cost are transferred when changing to a new booking.
When cancelling the entire booking, the admin fee and travel cancellation protection cost are also lost.
The travel cost is defined as the invoice amount minus the admin fee and trip cancellation protection cost.

Example of fee calculation for a change:

17 days before arrival, the booking changes from 4 people to 3 people:
Total old travel cost price EUR 4,000
Total new travel cost price EUR 3,000
Difference amount EUR 1,000 (fee 30% = EUR 300)
Example of fee calculation for cancellation of the entire stay
12 days before arrival, the booking is cancelled.
Total old travel cost price EUR 4,000
Total new travel cost EUR 0,-
Difference amount 4000,- (fee 40% = EUR 1600,-)

Admin fees and any travel cancellation protection cost is non-refundable.
For individual hotels, the above conditions may differ and the exact conditions, in these cases, will appear during the booking process and in your travel documents.
Risskov Bilferie reserves the right to cancel the entire booking in the case of no-show from the first night, as this is considered a cancellation.
Please note that travel cancellation protection (which can only be used once per booking) and discount code cannot be added after payment.

Responsibility of the organiser

Risskov is responsible for the delivery of the invoiced services as stated on the invoice/voucher. However, Risskov is not liable for any shortcomings, changes and/or cancellations due to force majeure or force majeure-like events, i.e. events that Risskov was not able to foresee, mitigate or avert at the time the agreement was concluded. Risskov assumes no responsibility for changes or delays due to breach of contract, technical problems with the car, weather conditions, epidemics, etc., which we have no influence on. Changes in connection with these conditions will be equated with above change terms. Risskov and the hotel assume no liability for the guest during the stay, nor is there any insurance cover for the guest or his/her belongings. You are obliged to follow the hotel's rules. If the hotel rules are broken, Risskov is not liable for any costs you may incur as a result. The star rating of our hotels is based on the hotel's own and our assessment of the hotel's standard. The star rating is comparable to the international star rating system, but not equivalent to it. Risskov does not guarantee the availability of internet access in the hotels, which is usually only in and around the lobby area.

Price change

Risskov reserves the right to change the prices on our website from day to day, for example as a result of unforeseen changes in exchange rates, VAT, taxes and environmental charges. Prices in advertisements and on the website are not guaranteed.

Reservation

Risskov reserves the right to make typographical errors on our website, in advertisements and newsletters, as well as individually sent offers.

Travel insurance

Risskov recommends that you check whether family/household insurance covers illness, repatriation and luggage. We recommend that you buy travel insurance. We accept no responsibility for lack of insurance cover. We refer you to European Travel Insurance, where various types of special insurance can be taken out.
Remember your EU health insurance card and passport.
When staying in an EU / EEA country, the blue EU insurance card applies. Always take your passport with you when you travel.

Regarding transport

You must bring your car's original registration certificate and insurance, warning stripe and yellow safety vest. In many European countries there are also legal requirements for certain items in the car. It is recommended that you check the rules for the countries to which you are travelling. In some countries, road tax is paid in the form of a sticker/vignette affixed to the windscreen of the car or by cash payment enroute. This is purchased at the border. Several European countries have environmental zones in cities and therefore require an eco-label in the car. Please note that Risskov only sells stays. Means of transport are the customer's own choice and responsibility.

Unused benefits

Not refundable.

Complaints

Should there be any discrepancies during your stay, you must always contact the hotel immediately so that they can rectify any shortcomings on site. If it is still not satisfactory, contact Risskov. We will strive to help you while you are still on your stay. If you wait to contact us until after your return, we will unfortunately not be able to repair the damage and you will not be entitled to compensation. Additional complaints must be received by Risskov (info@risskov.com) within 2 weeks of your return, with a description of incident and, if possible, attaching visual documentation in the form of photos. We will then forward the complaint to the hotel with a request for a written explanation. We will make a decision afterwards. 

Gift card

Gift vouchers are only valid for the purchase of travel on www.risskov.com and cannot be exchanged for cash. Gift cards cannot be used to pay for additional purchases at hotels. Standard gift vouchers are valid for 36 months from the date of issue. If the purchase of a gift card is cancelled, it can be refunded by Risskov within 14 days, provided the gift card has not been used. The right of withdrawal runs from the time the gift card is received by post or e-mail. If you wish to cancel a gift card, please contact our Customer Service on +443308084607. Bonus gift cards must be used individually and cannot be combined with other gift cards. All other gift cards can be combined so that several gift cards can be used for the same order.

Applicable law and jurisdiction

Any action against Risskov Autoferien AG shall be governed by Swiss law and shall be brought before a Swiss court or arbitration. The place of jurisdiction is the Court of Cham, Canton of Zug, Switzerland.
Risskov Autoferien AG
Hinterbergstrasse 176330 ChamSwitzerland
Tel. +443308084607 Handelsregister CH-170.3.035.097-7
Website: www.risskov.com
07.01.2020, version 1.1.6