RAAG primarily sells self-drive holidays to destinations in Europe. Our
customers should experience high quality at the best prices on the market.
Collaboration partners should experience that we can efficiently allocate
available capacity. The self-drive holidays are marketed as reader trips, with
special agreements and via the Internet.
In the course of its business, RAAG collects and processes personal data for
relation to the processing of personal data for these purposes.
Risskov Autoferien AG
E-mail [email protected]
Uraniavej 6, 1.
(+45) 8844 0808
The information we collect about you will be used for various purposes in
connection with your customer relationship and the operation of RAAG's
business. The information collected may vary, depending on whether you are a
customer, supplier or business partner, but generally it will be information
relating to customer administration, supplier administration and information
relating to RAAG's rights and obligations.
Failure by you to provide personal data may mean that RAAG will be unable to
fulfil its obligations in relation to your customer or supplier relationship.
As a rule, RAAG collects and processes only general personal data. However, in
specific cases in connection with the booking of a trip, it may be necessary
for us to process sensitive personal data to a limited extent in order to be
able to provide you with the desired trip.
Information that you provide to us when you book a trip or create a travel profile with us, e.g. online via the website or by contacting our customer service, including contact information (first name, middle name(s), last name, address, telephone number, email address), bank information, information that you provide to us in relation to your specific preferences on the trip (e.g. information on special diet, need for special assistance in relation to disability or other illness, etc.), information that you provide to us in relation to your specific preferences on the trip (e.g. information on special diet, need for special assistance in relation to disability or other illness, etc.) health information provided by a doctor, purpose of travel, citizenship information, reward card numbers, membership of associations of our business partners, contact information of your next of kin, requisition (in the case of business or treatment travel), information you give us about your preferences in relation to marketing or communications, and information you give us if you contact us with a question to report a problem or when you otherwise contact us in relation to your customer relationship with us.
Information that you provide to us in connection with entering into a supply or cooperation agreement, including contact information (work, job title, first name, middle name(s), last name, address, telephone number and e-mail address), information that you provide to us about your preferences in relation to marketing or communications, and information that you provide to us if you contact us with a question, to report a problem, or when you otherwise contact us in the course of our cooperation.
RAAG processes your personal data for the purposes listed below. Please note
that not all of the purposes, categories of data, recipients of data or types
of data processing listed apply to you in all cases.
RAAG processes your personal data only to the extent necessary in connection with your customer, supplier or business relationship (taking into account any interests in each case) or in accordance with applicable law.
RAAG processes your personal data in connection with the administration of
supplier and/or cooperation relationships, where you are a supplier or
cooperation partner or are a contact person of a supplier or cooperation
partner with whom RAAG works together as part of the operation of our business,
including the maintenance of our CRM register with information about our
contact persons at our suppliers and cooperation partners.
Compliance with applicable laws and regulations
RAAG processes your personal data in connection with compliance with laws and regulations to which RAAG is subject in connection with the operation of the business or to fulfil various reporting or disclosure obligations under applicable laws and regulations.
RAAG strives to ensure that all personal data we process is accurate and up to date. We therefore ask you to always notify us of any changes in your personal circumstances (e.g., change of address or payment details) so that we can ensure that your personal data is always accurate and up to date. If you have created a travel profile with us, we ask you to log in to your profile and update it in case of any changes.
RAAG generally processes data about you on one of the following bases: (1) your
consent, (2) conclusion or performance of your contract with RAAG, (3) the
legitimate interests of RAAG, i.e. the purposes described above, (4) the performance
of a legal obligation imposed on RAAG, (5) the protection of your vital
interests or the vital interests of another natural person, (6) processing is
necessary for the establishment, exercise or defence of legal claims, and (7)
processing is necessary for compliance with the employment, health and social
obligations of RAAG or of you arising from national or EU law. In addition,
there may be situations where we process your personal data for the legitimate
interests of third parties with regard to the purposes described above, unless
the interests of you outweigh these interests.
RAAG only discloses the information to the extent necessary for the operation
of our business, including to deliver your travel and other products you have
purchased from us in connection therewith.
RAAG will typically disclose personal data to the following recipients in
connection with the booking of a trip and related products:
RAAG discloses personal data to the hotels that you will use for your trip. For
the purpose of booking your hotel accommodation, we will typically disclose
information about your first name, middle name(s), last name, destination, date
of arrival and departure, room category, reward card number, special requests
in connection with your travel, including ordering special meals during your
hotel stay and any need for special assistance during your hotel stay in
connection with disability or illness.
RAAG will pass on personal data to shipping companies if you are going on a
ship journey as part of your trip (e.g. in connection with day trips to
well-known tourist attractions, cruises, etc.). For the purpose of booking your
cruise, we will typically disclose information about your first name, middle name(s),
last name, destination, itinerary, date and time of departure and return, as
well as any special requests in connection with the cruise, including ordering
special menus during the cruise and any need for special assistance during the
cruise due to disability or illness.
Equipment hire companies
As part of booking your voyage with us, you will have the opportunity to hire
any equipment you may require during your voyage, such as ski equipment, diving
equipment and the like. If you wish to hire such equipment, we will pass the
details to the company at your destination from whom you will hire the
equipment. For the purpose of equipment rental, we typically provide the rental
company with information regarding first name, middle name(s), last name, type
of equipment, pick-up location, rental period, and information regarding
height, weight, clothing and shoe size.
International transfers of your personal data
Due to the nature of RAAG's business, your personal data may be transferred to
countries outside the EU/EEA in connection with booking a trip with us. In
order to provide our services to you, we may need to use partners and suppliers
outside the EU/EEA.
Without the ability to transfer your information to recipients outside of the
EU/EEA, RAAG will be unable to provide you with the requested travel. This
applies if booking your trip requires the transfer of data to recipients outside
the EU/EEA, for example in order to book hotels etc. at your travel
Data protection legislation in these countries may be more lenient than in
Denmark and the rest of the EU/EEA, as in the majority of cases these will be
countries where the EU Commission has assessed that the level of data
protection is not equal to the level of data protection within the EU/EEA.
Where it is practicable for us to do so, the transfer of your personal data
will take place on the basis of the standard transfer contracts drawn up by the
European Commission specifically for this purpose
However, in certain cases it will not be practicable for RAAG to enter into a
standard transfer contract or to use Privacy Shield as the legal basis for the
transfer. In such cases, the transfer of data will be based on Article 49, 1
(b) of the Data Protection Regulation, as the transfer of your personal data to
the country concerned is necessary for the performance of the contract between
you and RAAG (the booking of your travel) or for the implementation of measures
taken at your request prior to the conclusion of such a contract (e.g. in the
context of the submission of a qualified offer as referred to above under
It is therefore important that you are aware that the transfer of your personal data to countries outside the EU/EEA in connection with booking a trip with RAAG means that your personal data will not enjoy the same protection as under Danish or EU law.In connection with the transfer of the data, there is a present risk that the country in question does not have clear, precise and accessible rules on the access of the country's authorities to the use of your personal data; that there are no rules on the access of the country's authorities to your data being necessary and proportionate; that the country does not have an independent and effective supervisory authority; and that the country does not have accessible and effective legal remedies for data subjects.
If you do not want RAAG to send your personal data to recipients outside the
EU/EEA in connection with the booking of your trip(s), please inform us at the
latest when booking your trip.
RAAG will not in any case disclose your personal data to recipients outside the EU/EEA unless this is necessary to carry out our business and meet your needs, e.g. by providing you with the requested trip.
Personal data will not be kept longer than necessary to fulfil the purpose for
which it was collected, unless the retention is necessary to comply with
national legal requirements, including statutory retention periods for
accounting purposes, etc.
It is RAAG's policy to protect personal data by taking adequate technical and
organisational security measures. When your personal data is no longer needed,
we will ensure that it is deleted in a secure manner.
You have the right to exercise your rights under the data protection
legislation in force at any time. Among other things, you can request access to
the personal data held by RAAG and object to the processing of the data,
including objecting to automated decisions and profiling or to the use of your
personal data for direct marketing. Furthermore, you may request the
rectification or erasure of any inaccurate information about yourself, withdraw
consent to the processing of your personal data and exercise your right to data
If you wish to exercise one or more of your rights, please click here. Your request
will be dealt with in accordance with the data protection legislation in force
at the time.
Complaints about RAAG's processing of your personal data may be addressed to:
Data Protection Authority
Borgergade 28, 5.
1300 Copenhagen K
E-mail: [email protected]
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