On this page you will find answers to frequently asked questions. If you cannot find the answer here, please contact us by e-mail at [email protected] or by phone +443308084607
It is possible to book online by logging in to our website and finding the hotel you want to book. You can search for specific hotels, countries and areas. If you need a specific arrival date and a specific number of nights, these can be added.
All changes, such as dates, duration, selected rooms, name etc. or cancellation of bookings are subject to approval from the hotel and Risskov and a fee will be applied. The fee applied depends on the number of days until arrival according to the fee table below.
Fee tier | Days until arrival |
Change fee, however a minimum of EUR 20 |
Cancellation fee, however a minimum of EUR 20 |
---|---|---|---|
Tier 1 | 30+ days | 10% of the difference amount |
10% of the travel cost |
Tier 2 | 14 – 29 days | 30% of the difference amount |
30% of the travel cost |
Tier 3 | 8 – 13 days | 40% of the difference amount |
40% of the travel cost |
Tier 4 | 0 – 7 days | Change not possible | 100% of the travel cost |
*For some hotels the fee tiers listed in the table may vary from the standard conditions given here. In such cases the tiers are specified on the invoice and will overrule the tiers listed here.
Difference amount = total old travel cost minus total new travel cost.
The travel cost is defined as
the invoice amount minus all fees (admin fee, change fees, postage fee, travel
cancellation protection cost).
If a booking is cancelled, the total new travel cost is calculated as EUR 0.
All fees and the travel cancellation protection cost are non-refundable.
When changing a booking all existing fees are transferred to the new booking and an additional change fee is applied.
Travel insurance may also be a good idea if you wish to have repatriation etc. covered during your holiday. This type of insurance is sometimes covered by household insurance, but can also be ordered from a travel insurance company.
1) by email to the email address provided.
2) By post, for a fee of EUR 3,- and added in the ordering process.
The travel documents contain:
1) Invoice - for you as a customer.
2) Voucher - handed in/shown at the hotel.
Description of the hotel on the website incl.
a) Room types
b) Various facilities
c) Prices and packages
d) Remarks
i. Payment at the hotel - cash or card payment.
ii. Payment for food for people in extra beds.
iii. Any closed facilities.
All prices on the website are from prices and based on per person in a double room. Prices may vary depending on the hotel, weekday/weekend and seasons. Prices for single rooms, multi-person rooms and possible upgrades can be found in the booking form.
In many major cities in Germany, you must have a green, yellow or red eco-label, depending on how much your car pollutes. This means that you are not allowed to drive in eco-labelled cities without an eco-label at all. If you drive in an eco-labelled city without an eco-label, you will be fined around 40 euros. The eco-labels are called umweltplakette or fininstaubplakette in German and can be purchased from TÜV, DEKRA and workshops in Germany that are authorised to test exhaust emissions. The price in Germany is €15.
Many hotels offer different room types. These can be selected in the search filters on the website.
1) Single rooms, for guests who wish to sleep alone.
2) Double/mini-double rooms, for couples or others who would like to share a room.
3) Rooms with extra beds, for families or others who would like to sleep more people together in the room.
4) Business, Deluxe, Executive, Suite, Superior, Rooms with balcony and/or view. These are usually more expensive and require an upgrade from standard double rooms.
5) Dog rooms
6) Smoking rooms
To receive a child discount, there must min. 2 paying adults in the room.
The discount is indicative. The exact child discount is shown in the booking form.
1) The hotel room's location/extra facilities (e.g. top floor, next to fellow travellers, with balcony, water view, air-con, bathtub) will be accommodated as much as possible.
2) Hotel room that is disability-friendly - contact the hotel directly to ensure that the facilities are in accordance with individual needs. Risskov can at no time be held responsible if these needs cannot be met.
3) Allergies
Please state allergies during the booking process.
a. Food allergies and requests for vegetarian/vegan meals will be communicated to the hotel but are not guaranteed unless confirmed by the hotel.
b. Pet, down and feather allergies must be communicated to the hotel, but are not guaranteed unless confirmed by the hotel.
Risskov Bilferie cannot guarantee the fulfilment of such special requests and cannot be held liable for failure to fulfil them. If extra payment is made for these special requests, Risskov guarantees these. Please inform the hotel reception of your requests upon arrival at the hotel.
Gift vouchers can be purchased on the website and paid with VisaDankort or MasterCard.
1) Enter the gift voucher amount, without a full stop, comma or euro.
2) Fill in the to and from boxes, with a maximum of 32 characters. If the names take up more space, enter a full stop in the box and add the names yourself after the gift card has been printed.
3) Fill in the buyer's information with your own information. The gift card and receipt will be sent to the email address provided.
4) Select the gift card design
5) Select the delivery method
6) Tick the box "We accept Risskov's terms and conditions
7) Click buy gift card
8) Fill in the credit card information
9) Confirm the purchase with your banking app.
You can also check the balance of an existing gift card on the left-hand side.You can read more about our privacy policy here.
Due to privacy policy, we cannot cancel, change or talk about the booking to anyone other than the customer who made the booking.© Copyright. The material may not be reproduced without written permission.